FAQs

General

Can I come and look around?

Yes, we would love to show you around the Setting. Please call 01529 414464 to arrange a viewing.

What are the Nursery opening hours?

The Setting is open Monday to Friday from 8.00am until 5.45pm. There is an option for breakfast club starting from 7.30am however, this is subject to availability.

What is the EYFS?

The EYFS is the Early Years Foundation Stage. It is how the government and early years professionals describe the time in your child’s life between birth and age five. This is a very important stage as it helps your child get ready for school as well as preparing them for their future learning and successes.

Please click here for more information on our Early Years policy.

How do you support children with Special Educational Needs?

We aim to provide all children with a broad and balanced engaging, fun environment that is committed to the integration of all children within our care.  Our philosophy is that all children ‘with or without additional needs’ should have the opportunity to develop to their full potential alongside other children in an educational or care environment.  We are committed to developing a service that provides equality of opportunity through individual focus based on children as individuals within our care. Read more on how we support children with Special Educational Needs here.

Are you OFSTED registered?

Yes. The OFSTED number for Sleaford Day Nursery is EY102277. You can view our latest OFSTED reports here.

Is the Setting ever closed?

Yes. The Setting will always close on Bank Holidays, and also will be closed for approximately a week between the Christmas and New Year period. Exact dates for each year will be given to all parents, but these can also be found here:SDN Term Dates and Holidays 2019.

If I have a complaint, what should I do?

It is clearly of paramount importance that the setting should run smoothly and that both parents and practitioners work together in a spirit of cooperation in the children’s best interests.  We take all complaints very seriously and all issues will be responded to verbally or in writing, where appropriate.  In the event of complaints from either practitioners or parents every effort will be made to respond quickly and appropriately and the following procedure will be followed:

  • If a parent feels that he/she has cause for complaint they should either telephone, email or write to the Manager who will either respond immediately or within 2 working days, in the case of a written complaint
  • Where a complaint is made to a practitioner, the Room Manager and/or Management Team should be informed immediately.
  • After a complaint has been resolved, the final outcome will be written in the Complaints Book.  Any recommendations for changes in procedure will be made and noted against the complaints policy.  Parents will be notified of the outcome within 20 days either in writing or by e-mail.
  • If the parent/carer is still not satisfied with the response, they should contact the Management Team who will undertake to resolve the complaint within 5 working days.
  • Complaints by a practitioner will be dealt with by the Management Team immediately.
  • A record of complaints will be kept for a period of three years.
  • We will make available to Ofsted upon request a summary of complaints made in relation to the requirements during the past 12 months and the action that was taken consequently.
  • We will produce for Ofsted upon request a list of such complaints made during the previous two years.
  • It is clearly understood that parents have the right to contact Ofsted after talking to the practitioners if they feel that they have not received a satisfactory response to their complaint. Ofsted contact details are:

Early Years

The National Business Unit

OFSTED

Piccadilly Gate

Store Street

Manchester M1 2WD

TEL:  0300 123 1231

Administration

What is the admissions process?

Once you have made an initial enquiry…

Step 1: We will pass on your information to the relevant room and they will then organise a tour.

Step 2: Setting Tour

Step 3: Coffee Morning

Step 4: Home Visit

Step 5: Settling In Sessions

Please click here for more information on the admissions process and downloadable documents for admissions.

What sessions are on offer?

All of our sessions and prices for Sleaford Day Nursery can be found here: Sleaford Day Nursery Fees

Our Sessions and prices for Sleaford Kids Club can be found here: Kids Club Fees

I want to change my child’s booking, how do I do this?

To change anything on your child’s booking, for example, days, sessions, or lunches please complete a Change of Circumstance Form. This form can be filled out here and you will be emailed to confirm.

Alternatively, please download a Change of Circumstance Form. and either email to sleafordday@aol.com or print off and hand to your child’s key person. The office will then amend these changes and confirm them with you.

Do you accept Childcare Vouchers?

The Childcare Voucher Scheme is a government incentive aimed at working parents in order to offer Tax Free Childcare. As of 4th October 2018 the schemes are closed to new members, however we accept all vouchers from existing members.

We also accept payment via the Tax Free Childcare Scheme, visit https://www.childcarechoices.gov.uk/ – where you will find information about various government incentives that may help with any child care costs.

Am I eligible for free child care and education?

All children aged three and four in England can get 570 hours of free early education or childcare per year. Some two-year-olds are also eligible (see more). This is usually taken as 15 hours per week for 38 weeks of the year (term-time only) or can be stretched across 48 weeks at 12 hours per week. Some families may be entitled to 30 hours of funding (check eligibility).

You can start claiming for free childcare the term after your child turns three. The date you can claim will depend on when their birthday is. (e.g. if your child turns three on 2 November – funding will be applied from the following January).

For more information on free childcare please click here.

When should I start applying for my child's primary school?

School applications open in the November before your child is due to start school and close the following January. School offers are sent out in April. Kirsty, your Pre-School Room Manager will provide all parents with information beforehand and will be on hand to help. For more information and to apply for school please visit the LCC website.

My Child’s Day

How will you ensure the safety of my child at Nursery?

We take the safety of every child in our care extremely seriously.

  • The doors to the setting are always locked for security reasons, and fitted with a finger print system, intercom and CCTV system which prevent intruders entering.  An intercom key pad system is also in place on each of the internal doors within the setting, which is only used by practitioners.  Parents use the door-bell to gain entry to their child’s room, providing increased security as well as the ability to lock-down the setting, in an emergency.
  • We also operate a password system for child pick up. A parent or guardian will have to first ring the setting to explain someone else will be picking up the child, with a description of the person, their name etc. The parent/guardian will then have to give their unique password to the collector in order to be let into the building.
  • Under no circumstances will any child be allowed to leave the premises with an adult who does not have authorisation, if the parent has not informed us, and if they do not have the correct password.
  • All of our staff are DBS checked and reference checked when starting at the Nursery
  • All of our equipment and toys are regularly checked and risk assessed to ensure their high quality is maintained to ensure the safety of everyone at the Setting.
  • We have weekly fire drills, and safety checks of fire equipment (e.g. fire alarm, fire extinguishers, fire doors, lighting) in order to firstly get the children used to and in a routine of fire evacuation and to ensure that in the unlikely event of an emergency evacuation both staff and children are prepared.

More Information on Safety at Sleaford Day Nursery can be found here.

Our full Safeguarding Policy can be viewed here: 2019 Parent Handbook Safeguarding Policies Early Years

What will my child be given to eat at Nursery?

Our meal times include; morning snack at (approx. 9.30am) lunch time (approx. 12pm) and afternoon snack (approx. 3.30pm).

Snack: Both morning and afternoon snacks are provided by the Setting, free of charge, if your child attends at these times. An example of the snack menu can be viewed here.

Lunch: During the term time, we can provide hot meals for an additional charge of £3 per day. These meals are prepared and cooked by The Farm Kitchen, who have an excellent range of meals and provide for a number of schools in this area. Unfortunately, this is not available in the School Holidays and therefore a packed lunch from home will have to be provided. If you would not like a hot lunch for your child, you are welcome to provide a packed lunch.

Please click here for more information regarding snack times, lunch times, and examples of what we can and can’t have in packed lunches (e.g. no nuts).

Do I have to provide my child with their own drink/drinks bottle?

No, we will provide your child with a water bottle that is labeled with their name and photograph and will be filled with water for your child to access at all times of the day.

If you would like to provide your child with juice or squash then this will be given to your child at lunch time.

How many Children will be in each room?

Currently, our room capacities are as follows;

Green Explorers: 14

Purple Explorers: 27

Pre-School: 38

Kids Club: 65

Is my child allowed to bring a comforter?

Yes, we openly encourage bringing anything like a comforter, blankets, dummies or toys your child feels they may need during their time at the setting. When not being used, dummies are kept in your child’s own named box on the shelf, any other comforter will be kept in your child’s tray or on the shelf to stay safe.

How can I find out about what my child has been doing at Nursery?

As a setting we recognise the importance of strong parent partnerships, each child is allocated a ‘Key Person’ who is responsible for your child’s care, development and learning. Your child’s Key Person will be your main point of contact within the setting and will be happy to chat throughout the day via telephone or at the start/end of your child’s day via face-to-face conversation to let you know how your child is getting on.

The setting has also chosen to use the Learning Book technology to document and access the children’s learning and development journey within the setting.

Via the Parent Portal, parents are able to;

  • View and comment on observations taken at the Setting
  • See how each observation is linked to the EYFS curriculum and what that means
  • Give extended or overseas family access to view your child’s learning journey
  • View your child’s overall progress, upload your own photos and video media from home activities
  • Access and download activities relevant to your child’s stage of development, created by the Setting
  • Get more involved with your child’s education – wherever you are, whenever it suits you.

What will my child need at Nursery?

  • Child Health Record and Birth Certificate
  • Nappies, Nappy Cream, Own Towel (if required) for after messy play. If your child is allergic to our wipes, you will be asked to bring your own.
  • Spare Clothes (if your child is potty training please bring a few pairs of pants, trousers and shoes, just in case of accidents). Please always label your children’s clothes.
  • Photographs of parents, carers, family, friends etc. These will be laminated and kept in your child’s tray to use as a comforter and as a language tool.
  • Weather Appropriate Clothing: this will enable your child to be able to go outside whether its raining, snowing or sun shining
  • Sun cream for when its hot

What will my child be doing on a day-to-day basis?

Each room has a daily routine that is jam-packed with activities for learning through play, adult-led activities, child-led activities, outside play, small group time, story time and singing, and meal times.

To find out a daily routine for each room, click the links below.

Green Explorers

Purple Explorers

Pre-School

Kids Club

Will my Child leave the premises?

Yes. Prior to your child starting at our setting, you will be given a parent contract to sign which includes granting permission for your child to go on outings. We have an extremely thorough and rigorous procedure to follow on outings, with all destinations being risk assessed before arrival. Examples of where we might go on outings are; to the local parks, to shops, the market place, or further out of Sleaford to surrounding villages/places of interest in the setting vehicles.

Staff

How many Staff are there at Sleaford Day?

32 members of staff are currently employed at Sleaford Day Nursery.

Are all Staff Qualified?

The Management Team hold a BA (Hons) Degree in Children’s Services in Early Years or a Level 5 Foundation Degree.

78% of the practitioners within the setting are qualified to Level 3 and above. 82% of the practitioners are qualified to Level 2 and above. Those who are not qualified are either studying or have a great deal of practical and relevant experience.

Every practitioner is trained in First Aid and Health & Safety.

How do Staff deal with negative behaviour?

At the setting, we want every member of the setting community to feel valued and respected, and for each person to be treated fairly. We are a caring community, whose values are build on mutual trust and respect for each other.

Our behaviour policy is designed to support the way in which everybody can live and work together in a supportive way. We believe that all children are entitled to be cared for in an environment in which they feel safe. Therefore we aim to promote an environment where everyone feels happy, valued and secure.

We acknowledge that there are times when issues surrounding behaviour will need to be supported by adult intervention. Some children will require additional support to achieve acceptable levels of behaviour. Where we identify a child with these needs, we will work closely with the parents/carers to deal with the inappropriate behaviour in accordance with our Behaviour Management Policy. To view this policy in full, detailing specific intervention techniques and procedures, click here.

Illness, Allergies & Intolerances

My child has a dietary requirement/food intolerance/allergy - can you accommodate this?

Dietary Requirements

Many cultures/religions have grounds for not eating certain foods. Others avoid certain foods for moral, ethical or health reasons, these will all be respected. Any specific dietary requirements of the children will be adhered to and should be declared on the child’s registration form, in these cases we ask that all food including snacks are brought in from home, to avoid inadvertently giving a child a food they must not eat.

Food Intolerance/Allergies

Your child’s Key Person will discuss your child’s health details with you on your coffee morning. If your child has an allergy or food intolerance this will be noted on your initial health form, and a Health Care Plan will be drawn up where appropriate. This will allow all relevant staff to know about the allergy, know the signs of a reaction and how to respond to this. You will be asked to bring a packed lunch for your child labeled with their name. Signs will be up in your child’s room to communicate this allergy with all appropriate staff and a close eye will be kept on your child at meal times.

What will happen if my child is ill at Nursery?

It will be the responsibility of the Key Person or other practitioner from the child’s room, to inform the child’s parents immediately, if a child becomes seriously ill or injured whilst at the setting.  In either circumstance, the parent or designated collector must collect the child promptly.

If my child has been ill, can they still attend?

For some illnesses (mainly non-contagious) your child may still be able to attend the Setting, providing they are feeling well enough in themselves to do so. For other illnesses however there is an exclusion period. For a list of illnesses and the exclusion periods please refer to the Health & Medication Policies Early Years 2019 here (page 2).

We must be notified by the parent/carer immediately, if a child has a communicable disease, confirmed by his/her doctor, so that other parents/carers can be warned within 24 hours of their child’s exposure.  Notification of exposure to infectious diseases will be done in the form of an emergency newsletter, verbally and information on the setting’s notice board.

My child needs medication throughout the day - can you administer this?

Sleaford Day Nursery will administer both prescribed and non-prescribed medication.

As part of Safeguarding we will follow all procedures to ensure the safety of the child is paramount at all times, we will not deviate from the procedures to suit the individual. The setting will only administer non-prescribed medication for a short initial period, for Safeguarding purposes all administration of medication is monitored closely and logged. We will only give medication for the number of days stated on each individual medication label, there after medical advice must be sought if the aliments persist (NHS 2014).

Ibuprofen/Paracetamol will not be kept on the premises overnight, parents must sign the medication out each day, take it home and sign it back in the next day if necessary.

The medication given must be in the original bottle that it was dispensed in, not decanted into any other container. The existing dispensing label(s) should never be altered.

Prior written consent must be given for each medicine from parent/carer before any medication is given.

The label on the medication should have the following information:

  • Child’s name (prescribed medication will only be given to the person named on the container for the dosage stated)
  • Name of medication and strength
  • Dosage of medication
  • Frequency of dose in 24 hrs
  • Date of dispensing or date of alteration

Read our full Health & Medication Policies Early Years 2019 (Medication: pages 7 & 8).

ProspectusDownload a copy of our Prospectus here.

Curriculum View important information and examples of the curriculum we follow at Sleaford Day Nursery here.

Nutrition Good nutrition is an extremely important part of your child’s development. Find out more important information about Nutrition here.